Updated 2025: Our leadtimes have leveled out and are thankfully more consistent than they were during Covid. The investments and steps we took months ago to improve our efficiency and production have drastically cut our production times. For our customers this typically means handmade quality delivered on time! There are still some obstacles and our leadtimes may vary depending on the item, size, and where it’s being shipped to.

Our motto will remain the same “We’d rather it be late and perfect, than rushed and disappointed”

Our leadtimes will vary depending on the item you order.

Approx lead time by category:

Beds: 2-14 weeks

Casegoods (nightstands, dressers, credenzas, desks): 8-16 weeks

Barstools: 2-10 weeks

Dining tables: 10-18 weeks

Please be patient with us as we’re doing our absolute best with circumstances we can’t always control.

Customers can pay through the website by adding an item to their shopping cart and continuing the checkout process. You may also place an order over the phone or email to pay with a credit card or check. Please call us at (504) 408-1616 or email hello@doormandesigns.com. We use secure e-commerce credit card processors for all transactions and will never store or keep your financial information.

Trade members are welcome to pay via bank transfer with no fees associated. If a trade member is paying with a credit card, we do charge a 3.5% processing fee.

Customers are welcome to pay a 50% deposit upfront. The remaining balance is due upon completion and before the item can ship out. Please inquire if you wish to pay a deposit. We will send an electronic invoice to be paid via credit card, or can accept checks. Checks must be cleared before the item will ship.

All items are blanket wrapped, securely packaged, or shipped in wooden and cardboard crates. Items are typically shipped through local couriers or independent freight carriers. If ordering through the website, shipping will automatically be calculated. If ordering via email or over the phone, customers will receive an invoice to pay via bank transfer or credit card. Once the invoice is paid, the item will then ship. If an item is damaged during shipping, do not throw away the original packaging until contacting us first. Please email hello@doormandesigns.com or call 504.408.1616 with any issues.

We are not responsible to compensate or refund shipping costs for items delayed or lost in shipping. However we always take the necessary action to help customers navigate any shipping mishaps. When working with large shipping companies, each shipment is always insured for the total value.

Assembly of your furniture at the time of arrival is not guaranteed. However we always try to arrange shipments with drivers who are willing and able to assemble. The assembly of our beds will take about one hour to complete and is not included in the shipping cost. Delivery drivers do charge extra for assembling our beds. If a customer wishes to have their bed assembled, please let us know at the time of ordering and we will try to accommodate that for you.

Customers are welcome to request we ship items to a receiving, or forwarding warehouse. All shipments made to these third party business are considered FOB destination. Doorman is not responsible for the items once delivered to any third parties. Doorman will not be responsible for any damages, lost, or stolen items. Doorman will not be responsible for compensating any item sent to a receiving or forwarding company. Receiving companies should inspect and review each piece immediately upon arrival and notify of any problems or damages.

All of our furniture is handmade using solid pieces of American sourced hardwoods. We do not use veneers, MDF, particle board, or other wood substrates.

Solid wood furniture is of a higher quality, but there will be variations in wood grain, color, patterns, and characteristics. No two pieces are alike.

We are not responsible for natural variations in color, wood grain, and wood characteristics and will not be responsible for altering or changing a piece after it's completion. This is an inherent part of working with solid wood and should be celebrated for natural beauty.

We suggest ordering samples from our finishes page before making final decisions.

For upholstery items (including but not limited to our barstools, chairs, headboards, and cushions), customers are welcome to send us Customer’s Own Materials/Leather (COM/COL) for upholstery. Typically we do not charge extra for COM/COL except if the customization reaches outside the scope of our normal upholstery process. These upcharges will be discussed and communicated with client ahead of time.

Doorman will help figure yardage and square footage needed for fabric, cording, and leather. We always recommend ordering 10-15% extra of any material. We are not responsible for irregularities, damaged, or faulty COM/COL that we receive from outside manufactures. Any and all special instructions regarding leather, pattern placement, pattern repeats, special handling, etc must be communicated before the material arrives and we start upholstering your piece. If your COM/COL requires special handling or packaging, please let us know ahead of time.

Under no circumstances will Doorman be financially responsible to reimburse, rebuild, or compensate for materials that are not usable or have material defects.

All sales are final.

If an item is damaged in shipping, please photograph and document the damage. All custom orders are made exactly to client’s preferences. We work extensively with customers to figure out exactly what is desired. We often send photographs, samples, and chat on the phone to figure out a perfect look. Please clarify and use explicit information when ordering or customizing.

If a customer wishes to cancel an order they must do so within 72 hours, or a 25% restocking fee is issued to any returned order. We do not refund shipping costs if the item has already shipped. No refunds will be given after this deadline.

No two pieces are alike, and each is designed with you in mind. Please note that the patina and characteristics will vary amongst different pieces.

Shipping items to other parts of the country can alter the piece over time due to the different climates. Please be aware that shipping to arid, hot, colder, or tropical climates can cause old wood to dry out and crack over time. All wood and materials are properly dried, well sealed and waxed before shipping. This helps to preserve the piece from drying out, however over time it is subject to change depending on climate conditions. Placing furniture near a window or in a sunny room can cause wood tones and color to fade over time. We recommend taking precautions to avoid this. We are not responsible for pieces that change over time due to climate or conditions within your home.

IF YOUR TABLE COMES WITH A LEAF

We strongly recommend inserting and locking the leaf in place the day the table arrives. If possible the leaf should remain in place for at least 6 months or longer. This allows the wood to acclimate to your climate controlled space all at once.

When not in use, the leaf should be laid flat. Do not stand upright. This can cause the leaf to bow.

Doorman Reprocessing & Resizing Program

Extending the Life of Your Furniture Through Sustainable Craft

At Doorman, we believe thoughtfully crafted furniture should last for generations. But we also understand that homes change—rooms shift, families grow, and layouts evolve. Instead of replacing a piece you love, our Reprocessing & Resizing Program gives your Doorman furniture a second life, ensuring nothing goes to waste.

This program allows clients to resize, refresh, or responsibly rehome their furniture while minimizing environmental impact.

Why Reprocess Instead of Replace?

Each piece of Doorman furniture is handmade with intention. Choosing to rework an existing item:

Reduces landfill waste
Conserves raw materials and energy
Extends the life and value of handcrafted furniture
Ensures the piece continues to serve your home and lifestyle
Supports a circular, sustainable business model

We view every reprocessing project as an opportunity to honor the craft and the environment.

Available Reprocessing Services

1. Tabletop Resizing – Larger or Smaller (pricing will vary per case)

If your dining or work table no longer suits your space, we can adapt it.

Options include:

Expanding to a larger tabletop size
Trimming or reshaping a tabletop to fit a smaller room
Changing the silhouette (rounded corners, oval, new edge profile)
Refinishing or color-matching during resizing

We use your existing materials whenever possible, supplementing only what is necessary to maintain structural integrity.

2. Bed Frame Adjustments

Moving to a new space or upgrading your mattress size doesn’t have to mean buying a new bed.

We can modify your Doorman bed frame by:

Scaling up or down to a different mattress size
Adjusting height or support slats
Refinishing or refreshing worn surfaces

When feasible, we repurpose your current lumber into the new configuration.

3. Furniture Resale Support

If resizing isn’t the right solution, Doorman can help you find a new home for your piece.

We offer optional assistance with:

Listing guidance and photography tips
Verified resale marketplaces and local platforms
A complimentary condition assessment
Documentation of original materials for resale value

This keeps Doorman furniture in circulation rather than in storage or the landfill.

How the Process Works

Submit a Request
Share photos, dimensions, and your desired changes. Our team will review compatibility.
Receive a Sustainability-First Proposal
We outline recommended solutions, materials that can be reused, and any new resources required.
Approve Timeline & Estimate
You’ll receive transparent pricing and a production schedule.
Drop Off or Delivery
Depending on the piece and your location, we coordinate transport to the studio.
Reprocessing & Refurbishing
Our craftspeople begin the transformation, aiming to salvage and reuse as much of the original piece as possible.
Final Delivery
Your renewed furniture returns ready for its next chapter.

Our Commitment to Sustainability

We prioritize reuse of existing lumber and hardware.
Any offcuts or removed components are used in small goods, community builds, or recycled responsibly.
We limit waste at every step of the process.
Each reprocessing project reduces the environmental footprint of furniture production.

This program reflects our belief that quality craft—and the natural materials we work with—deserve care, respect, and longevity. Each situation to be price accordingly.

Every Doorman piece undergoes a thorough quality control inspection before leaving our shop. Our wooden furniture is crafted from American hardwoods, which naturally feature variations in color, grain, and texture. These organic characteristics are not considered defects; they are inherent qualities that make each piece unique and beautiful.

If you believe there is an issue with your furniture, please contact Doorman immediately so we can assess the concern and determine the cause. Any item found to have a manufacturing or material defect will be repaired or replaced at Doorman’s sole discretion.

In the event that an item is damaged during shipping, Doorman will work with you to resolve the issue. For minor finish damage such as nicks or scratches occurring in transit, we will address and cover corrective work on a case-by-case basis.

Details of Eligibility

Once a piece of furniture is delivered, customers must follow care and maintenance instructions exactly to be eligible for warranty claims. Leaves must be inserted into the table at the time of delivery.

Doorman will work to correct the following defects: structural failure of joints or joinery, Hardware failure due to defective components, Significant warping or instability caused by workmanship issues, or Finish defects present at delivery (such as improper adhesion or missed areas).

Doorman will not cover issues that arise as a result of improper care such as surface scratches, dents, water damage, or damage caused by environmental conditions (e.g., excessive humidity, dry air, direct sunlight, heat sources). We recommend placing furniture in a place away from harsh UV exposure and drying heat sources. We are not responsible for damage or changes in color caused by direct sunlight and UV and exposure.

Damage occurring after delivery is not covered under this warranty. However, we are always happy to provide guidance on the best way to care for or repair your furniture.

Claims Process

Please email hello@doormandesigns.com with a detailed description of your issues as well as any pertinent photos or information that we need. Warranty lasts 1 year. If something happens to your piece of furniture, please do reach out to us and we can advise on the best way to remedy the situation after your warranty is up.